How Can We Help?

Once your order ships, we’ll email your tracking information. Use that link for the latest updates. If you chose local pickup, we’ll contact you when your order is ready.

Order confirmations are sent automatically to the email address entered at checkout. Check your spam or junk folder first. If you still cannot find it, contact us with the name and email used for the order.

Contact us as soon as possible with your order number. We’ll do our best to help, but changes or cancellations cannot be guaranteed once your order has started processing.

Contact us right away with your order number and the correct address. We’ll try to update it before shipment, but we cannot guarantee changes after an order begins processing or has shipped.

Please contact us promptly with your order number, a description of the problem, and clear photos of the item and packaging. We’ll review everything and help make it right.

Sparkle & Squish is run by two young entrepreneurs, so orders are carefully packed and shipped after school hours. You’ll receive an email with tracking information as soon as your package is on the way.

Click the tracking link in your shipping confirmation email. Tracking may take a little time to update after the carrier receives your package.

Yes! Local pickup is available after school hours. We’ll contact you when your order is ready and provide pickup details. If you need a different time, contact us to see what can be arranged.

Please wait until you receive a pickup-ready message before arriving. That message will include the pickup instructions you need.

Some favorites return, while limited and seasonal products may not. Join our email list and follow Sparkle & Squish on social media for restock announcements, product drops, and new arrivals.

Products marked assorted are selected as a fun surprise, so colors, characters, scents, charms, or styles may vary. Product photos show examples of what may be available.

Always check the recommended age and safety warnings on the product page and packaging. Adult supervision may be appropriate, especially for products containing small parts.

No. Our slime, squishies, charms, and sensory toys are for play only and must never be eaten. Follow all instructions, age recommendations, and safety warnings on the packaging.

Review the product packaging and listing for available ingredient and allergy information. If you have a specific concern, contact us before ordering and we’ll help you check the product details.

Return slime to its container after play and close the lid tightly. Store it in a cool place away from direct sunlight and extreme heat. Clean hands and a clean play surface will help it stay fresh longer.

Warm temperatures can make slime sticky. Follow the care instructions included with your product. If activator is recommended, add only a tiny amount at a time and knead thoroughly so the slime does not become over-activated.

Cold temperatures or too much activator can make slime feel firm. Let the sealed container return to room temperature and follow the maker’s care directions. Do not add ingredients unless the instructions recommend them.

Use clean hands and squeeze gently. Keep squishies away from sharp objects, rough surfaces, direct heat, and liquids unless the packaging says otherwise. Store them where they will not be crushed by heavy objects.

Many squishies are finished and painted individually, so slight differences in color, texture, seams, or paint may occur. These small variations are normal and make each squishy unique.

Please review our current Return Policy in the store footer before sending anything back. Contact us first with your order number so we can confirm whether the item is eligible and provide instructions.

Available payment options are shown securely at checkout. Payment methods may vary depending on your device and location.